What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
The types of personal information we collect may include your name, date of birth, gender, contact information, credit/debit card information, financial information and other information about you.
Whose personal information do we collect?
We collect personal information from people who are connected to our activities – including clients, employees, suppliers, volunteers and service providers.
How do we collect your personal information?
Where possible, we will collect your personal information directly from you. This may be in person (for example, where you attend an event), on the telephone (for example, if you contact the Freedom Lifestyle Parks, or if you answer a telephone-based research questionnaire), or online (for example, if you sign up for an event online).
We also obtain personal information from third parties such as contractors, list vendors. If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information.
Why do we collect your personal information?
We may collect your personal information for a number of purposes, including:
- Marketing: to communicate with you about products, services, campaigns, causes and events
- Volunteering and other support: to enable you to assist us with volunteering, and other activities.
- Other issues: communicating with you in relation to our operations, activities and objectives, to verify your identity, to improve and evaluate our services and to comply with relevant laws.
Where we collect your personal information for a specific purpose not outlined above, we will provide you with a collection notice which explains the primary purpose and any related secondary purposes for which we are collecting your personal information.
What happens if you don’t provide all this information?
If you do not provide some or all of the personal information requested, we may not be able to offer you services or provide you with information about our events, programs and projects.
Website usage information and cookies
A cookie does not identify individuals personally, but it does identify computers.You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
Opting out of direct marketing communications
Where we use your personal information to send you marketing and promotional information by post, email or telephone, we will provide you with an opportunity to opt-out of receiving such information. By electing not to opt-out, we will assume we have your implied consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.
If you do not wish to receive direct marketing communications from us, please contact us at – The Privacy Officer, Level 1 1095 Gold Coast Hwy Palm Beach QLD 4221 Telephone: 1800 672 504.
To whom does Freedom Lifestyle Parks disclose your personal information?
We may need to disclose your personal information to others in order to carry out our activities. This may include:
- External services: to lawyers, other professionals, counsellors, funders, financiers, co-ordinators, volunteers, service providers.
- Third parties for marketing purposes: we may provide your contact details to other like-minded organisations to contact you with information that may be of interest to you. From time to time, we participate in data collectives where we share your personal information (other than sensitive information) with other organisations.
- Contractors and service providers who perform services on our behalf, such as mailing houses, printers, information technology services providers (including offshore cloud computing service providers), database contractors and telemarketing agencies.
- Wherever we propose to disclose your personal information to a third party not outlined above, we will provide you with a collection notice which explains the circumstances in which we might disclose your personal information.
Where is your personal information stored
We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information will be stored on a password protected electronic database, which may be on our database, a database maintained by a cloud hosting service provider or other third party database storage or server provider. Backups of electronic information are written to drives which are stored offsite.
Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorised people. Any personal information not actively being used is archived, usually for 7 years.
Where personal information is stored with a third party, we have arrangements which require those third parties to maintain the security of the information. We take reasonable steps to protect the privacy and security of that information, but we are not liable for any unauthorised access or use of that information. Your personal information will stay on the database indefinitely until you advise you would like it removed, unless we de-identify it or destroy it earlier in accordance with privacy law requirements.
Access to your personal information
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within 30 days and you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:
- access would pose a serious threat to the life, safety or health of any individual or to public health or public safety
- access would have an unreasonable impact on the privacy of other individuals
- the request is frivolous or vexatious
- denying access is required or authorised by a law or a court or tribunal order
- access would be unlawful, or
- access may prejudice commercial negotiations, legal proceedings, enforcement activities or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.
If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.
Updating your personal information
You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held. If you require access to, or wish to update your personal information, please contact The Privacy Officer, Level 1 1095 Gold Coast Hwy Palm Beach QLD 4221 Telephone: 1800 672 504.
If you do not provide some or all of the personal information requested, we may not be able to offer you services or provide you with information about our causes, events, programs and projects.
You agree that we may collect and use your personal information as specified above.
If you require further information about your privacy, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au